Customer Service is Excellent
Thank you for putting up with all my questions for such a small order. I work in Insides Sales in the steel business, so I appreciate good customer service — and yours is excellent!
Retail Store Client
Brad Mercer has served the log and timber home industry for over 20 years. He works at Timberhaven’s corporate office in Middleburg, PA. Brad has led Timberhaven’s sales network as he provides stellar customer service and expertly assists new homeowners with the design, pricing, material selections and coordination of all aspects of their new log or timber home. Throughout his two decades of experience, Brad has delivered hundreds of dream homes across the country. Additionally, he has been honored with a multitude of awards including Corporate Sales Rep of the Year in 2022, 2021, 2020, 2017, 2016, and 2015. He has spoken to hundreds of audiences across the nation to help educate potential home buyers about their forthcoming experience and journey, and he is here to help you do the same. Check Out Featured Homes Henderson and Bierman.
Any company can tell you they are the best. But will they stand behind their word? At Timberhaven, we do.
When researching which log and timber home manufacturer we would represent, Timberhaven stood out. Here’s why…
Timberhaven Log & Timber Homes manufactures the highest-quality, kiln-dried log, timber frame, and hybrid home packages in the industry. Including:
Your Dream . . . Our Passion.
It’s not just our tagline. It’s the foundation for how we do business.
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Reed & April Henderson
When another log home manufacturer pushed us in the direction of a canned plan and standard kit, we knew it was time to search elsewhere. With a decade’s worth of questions and ideas and blueprints in tow (yes, actual blueprints, like from yester-year), we made our way to Timberhaven Log & Timber Homes in Middleburg, PA to meet with Corporate Sales Manager, Brad Mercer.
Brad was patient and extremely knowledgeable. From that initial meeting, he really took the time to listen to the ideas April and I had to share. Brad answered our many questions, showed us pictures to help us envision, made recommendations about ways to achieve our specific wants and needs, and ultimately served as the catalyst for our dream log home.
As a business owner, I would have a hard time finding three years to service a client without any guarantee of obtaining the sale. But Brad did this without hesitation.
Lynda Tompkins (business owner) was there to help as well. From our unique design to the final quality products, we truly feel we got everything we wanted and everything we needed in this home because of Timberhaven. In fact, people come from all over the place who claim they know someone who knows someone else who told them about our home. Families have shown up to have their portraits taken on our porch or to see the soaring fireplace that April’s dad built. I guess you could say we have an open-door policy for anyone who wants to see what all the fuss is about. In the end, we will show our home to whomever wants to see it. Afterall, it feels good to show off 13 years of planning.
Reed & April Henderson
George E. Bierman
Tim Ribovic
Our experience with Brad Mercer and Timberhaven has been second to none. From my first contact with Brad, almost a full year before starting the project, right through, and after the package delivery to my home they were some of the best people we’ve ever worked with. They even made a last-minute delivery change for me with no fuss to accommodate a delay on my end. The quality of materials and ease of construction was also another homerun for Timberhaven. The pre-cut package went together without a single issue which made it a pleasure to build. The end result was even more beautiful than we anticipated. We could not be happier with our project and overall experience with Timberhaven. We highly recommend Brad and the entire Timberhaven family.
Thanks again,
Tim Ribovic
Mike Formica
Dear Timberhaven, I wanted to thank you, your entire team, and in particular Brad Mercer, for all your help building my new garage / workshop. This is a project that I’ve thought about for years, and it is so exciting to finally see that vision come to fruition. Brad was an amazing resource throughout the entire process. I had a rough idea of what I wanted functionally, but I was struggling to put that idea to paper. Brad spent a lot of time asking me questions and listening carefully to my ideas. He very quickly pulled together a concept idea that was exactly what I was looking for. The result far exceeded my expectations. The space is not only beautiful, but the craftsmanship so much better than I expected. All my friends are jealous with envy of what an amazing space I now have. It’s hard to call it a workshop because it has all the beauty, comfort, and style of a house. Thanks so much for all your work. I would highly recommend Brad and Timberhaven to anyone looking to build out a new space.
Mike Formica
Pam and Ron Reiter
Colby Hummell
My experience at Timberhaven Log & Timber Homes could not have been better and a great deal of that is attributed to Brad Mercer. Brad continually went above and beyond for me, and I couldn’t be more thankful.
He was with me every step of the way and made sure I made the best choices for our house. He is incredibly knowledgeable in what he does, and I could not have had a better sales representative to guide me through the process of building our dream home. Without a doubt, the easiest part of building our home was working with Brad and I would highly recommend him to anyone without hesitation!
Thanks,
Colby Hummell
Jeff Weldy
I was really impressed with you (Brad Mercer) and Timberhaven. This pergola went together perfectly! Your attention to detail and concern for providing a perfect pergola was exactly what I was looking for. I really enjoy working w/ suppliers who care as much as I do. I know this was a very small project compared to what you guys do regularly but regardless, you took the time to make it right! Thank You!
Jeff Weldy, Builder/Contractor
John and Angie Arnold
Owning a timber porch has always been a lifelong dream of ours. John and I reached out to Brad Mercer and the team from Timberhaven Log & Timber Homes to help make that dream come true. Brad made the entire process so easy from planning to delivery. We were truly amazed. We gave him our measurements of what we were looking for. He sat with us and showed us everything he had to offer from designs to colors to even taking us for a tour in the workshop and showing us models of timber porches to look at. We never felt pressured, and he answered every question we asked.
The entire experience was so smooth from beginning to delivery, and we were beyond satisfied. John was able to do the porch himself (with help from a few friends) and it went up without a problem. It is just perfect!!!! It really makes the front of our house absolutely beautiful!!!
~John and Angie Arnold
Check Out Brad Mercer’s FEATURED HOMES in Cabin Living and Log & Timber Home Living.
At a little over 2,300 sq. ft., this 3-bedroom, 2.5-bath masterpiece features an open floor plan that gives you the best of both worlds— a home that is the perfect blend of spacious and cozy.
The Cottage timber frame design features 1,974 sq ft, 2 bedrooms and 2.5 baths. Its wide open floor plan features a soaring cathedral ceiling in the main living area.
Our single-level barn-inspired Willow Grove II Barndominium is a rustic and charming dwelling, blending the simplicity of a barn’s aesthetic with modern living convenience. Enveloped in metal siding, this 2,040 sq ft, 3 bedroom, 2 bath home exudes a timeless, farmhouse charm.
Phone
570-816-8875
bradmercer@timberhavenloghomes.com
Address
1081 Salem Church Road
Middleburg, PA 17842
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